Refund Policy
Important information about our no-refund policy for digital products
Last updated: January 15, 2025
All sales are final. ZeroSetup is a digital codebase product that provides immediate access to source code and digital assets. Due to the nature of digital products, we do not offer refunds, returns, or exchanges once access has been granted.
Please review our documentation, demo, and features carefully before purchasing. If you have any questions, contact our support team before making your purchase.
Digital Product Nature
ZeroSetup is a digital codebase product that provides immediate access to source code, documentation, and digital assets upon purchase. Due to the nature of digital products and the immediate access provided, all sales are final.
No Refunds Available
We do not offer refunds, returns, or exchanges for any ZeroSetup purchases. Once you have gained access to the codebase and digital materials, the transaction is considered complete and cannot be reversed.
Instant Access
Upon successful payment, you receive immediate access to download the complete codebase, which cannot be "returned" in the traditional sense as the intellectual property has been transferred.
Complete Codebase
Full access to the ZeroSetup starter kit including all source code, components, and configuration files.
Documentation
Comprehensive documentation, setup guides, and implementation instructions.
Updates and Support
Access to future updates and community support through our Discord server and documentation.
License Rights
Commercial license to use the codebase in your projects according to our license terms.
Review Documentation
We strongly encourage you to review our documentation, features list, and demo materials available on our website before making a purchase.
Technical Requirements
Ensure your development environment meets the technical requirements listed in our documentation (Node.js, npm/pnpm, etc.).
Ask Questions
If you have any questions about the product, features, or compatibility, please contact our support team before purchasing.
Stripe Processing
All payments are processed securely through Stripe. Once payment is confirmed, access is granted immediately and the transaction is final.
Payment Confirmation
You will receive a payment confirmation email and access instructions immediately after successful payment.
Billing Disputes
For billing disputes or payment issues, please contact our support team. We will work with you to resolve any legitimate payment processing errors.
Technical Issues
If you experience technical issues accessing your purchase due to our system errors, we will work to resolve the access issue promptly.
Duplicate Purchases
In case of accidental duplicate purchases made within 24 hours, please contact support immediately with your transaction details.
Fraudulent Transactions
Transactions identified as fraudulent will be reversed, and access will be revoked immediately.
Implementation Help
We provide setup, configuration, and implementation support only through our documentation and community Discord.
Bug Reports
If you discover bugs or issues with the codebase, please report them through our support channels for fixes in future updates.
Feature Requests
We welcome feature requests and feedback to improve future versions of ZeroSetup.
Consumer Rights
This policy complies with applicable consumer protection laws for digital products. In jurisdictions where refunds for digital products are required by law, we will comply with local regulations.
EU Digital Content Directive
For EU customers, you have the right to withdraw from the purchase within 14 days, but this right is waived once you begin downloading or accessing the digital content.
If you have questions about this refund policy or need assistance with your purchase, please contact us:
Business Entity: Kapybara LLC
Email: [email protected]
Support: [email protected]
Documentation: docs.zerosetup.app
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Refund Policy on this page and updating the "Last updated" date. Any changes will apply to purchases made after the updated policy takes effect.